Innovation · Transformation · Data · CRM

Turning complexity into change.

I help organizations shape transformation across innovation management, digital transformation, data intelligence, CRM, loyalty, and AI-enabled customer growth.

Innovation
Data
CRM & Loyalty

Breaking the ice

Marcello Peluso

Let me confess: yes, technology causes job losses, and I’m both victim and contributor. Back in 1994, I bought my first hair clipper and I declare myself co-responsible for the extinction of hairdressers in the world. But that’s not all.

Since discovering that changing one’s mind is a sign of Artificial Intelligence, I use augmented reality to show muscles I don’t have, searching aimlessly for meaningful paths to retirement.

In reality, I am an analog native with feelings of inferiority towards the digital world, I have confused memories of the future, and a mind with which I coexist in a constant state of complicated relationship.

For years, I felt like I was perpetually stuck in a brainstorming session where my mind would suddenly announce: “Cabin crew, please prepare for landing.”

Then I realized that innovation isn’t just about inventing or destroying, in the disruptive sense. Innovation is 80% about governance: ideas, processes, products, services.

Innovation & Transformation

01

Innovation

Defining governance models, priorities, and execution logic that move innovation into operational reality.

02

Transformation

Coordinating initiatives that align business goals, processes, stakeholders, and digital platforms.

03

Data

Turning data, market research, and signals into insight, clarity, and strategic direction.

04

CRM & Loyalty

Designing engagement and loyalty approaches built around retention, value, and meaningful relationships.

Radio & journalism

Alongside my corporate work, I have collaborated as a journalist and radio journalist with several radio stations, magazines, and editorial platforms, an experience that has deeply influenced my voice, storytelling style, and approach to communication.